Our website no longer fits the business.
The offer has changed, the content is hard to follow or the site no longer gives customers a clear next step.
Web designWebsites, mobile apps, DevOps systems and business automation.
Design & Development Studio
Working with startups and businesses looking to grow
What are you working on?
You can come to us with the problem.
You don't need a finished brief, sitemap or technical plan. Show us what feels behind, unclear or harder to manage than it should be. We'll work out whether it needs a focused fix, a redesign, a new build or a short discovery phase first.
We have a product idea or an app that needs focused work.
We can plan a first release, improve a difficult flow, bring the interface back into order or design and build one specific feature.
App design and developmentOur team repeats too much work by hand.
We map the current process, find the parts that should stay human and connect or build the parts that can be automated safely.
Business automationReleases and infrastructure take too much attention.
We can assess delivery pipelines, cloud environments, monitoring and operating responsibilities, then fix the part creating risk or avoidable work.
DevOpsOur services
01
Web design
We plan, write, design and build websites around what customers need to understand and what your team needs to manage.
02
App design and development
We take a new product from discovery to a working release, or improve the flows, features and design system in an existing app.
03
Business automation
We map the process first, then connect the tools or build the workflow where automation will save enough time to be worth maintaining.
04
DevOps
We improve delivery pipelines, cloud infrastructure, monitoring and runbooks so releases are easier to repeat and problems are easier to trace.
Web design
We plan, write, design and build websites around what customers need to understand and what your team needs to manage.
02
App design and development
We take a new product from discovery to a working release, or improve the flows, features and design system in an existing app.
03
Business automation
We map the process first, then connect the tools or build the workflow where automation will save enough time to be worth maintaining.
04
DevOps
We improve delivery pipelines, cloud infrastructure, monitoring and runbooks so releases are easier to repeat and problems are easier to trace.
Projects
These aren't client case studies yet. They show how we'd approach the kinds of work RTL takes on.
View work examplesSample project
View sample project
Website redesign for a service business
Website structure, copy, interface design and front-end implementation.
Sample project
View sample project
Bringing a product design system back into sync
Interface review, component rules, brand alignment and implementation.
Sample project
View sample project
Replacing a manual internal workflow
Process mapping, system handoffs, a working flow and operating notes.
How we work
From discovery call, to handover, here is the overarching flow of how we work with our clients.
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1
Discovery call
A 30-minute call to introduce ourselves, understand what you're looking for, learn about your needs and decide whether RTL is the right fit.
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2
Intake
After the call, we'll either send a direct quote or arrange a guided discovery session when the project needs more definition. This gives us what we need to set the scope.
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3
Proposal
We'll send a proposal that explains the work, responsibilities, review points, timeline and expected delivery date.
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4
Communication throughout
Once the proposal is signed, work begins. We'll keep you informed with progress updates and schedule working sessions when the project needs a decision or review.
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5
Completion and handover
Before handover, we'll check the agreed work and walk you through the final files or build. We'll also make it clear what your team owns and how to use it.
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6
Continued maintenance
If you'd like support after handover, we can scope continued maintenance separately based on what the project needs.
We've spent 10 years between us working in startups and agencies.
A project rarely arrives as a tidy design brief. It comes with business goals, customer questions, existing tools, technical limits, deadlines and several people who need a say. We look at all of that before recommending what to design or build.
Our team
RTL is run by two women working across the customer experience and the systems behind it.
Shannon
Product direction, design and front-end
Shannon handles website copy, UX/UI, design systems, graphic design and front-end work. She connects what the business needs to say with how the finished experience looks and works.
Olena
Backend development, infrastructure and DevOps
Olena handles backend development, infrastructure and DevOps. She works on how systems connect, how releases run and whether the setup is practical for the team.
When a project crosses both sides, we plan and review it together. You'll know who owns each decision before work starts.
Questions before we start
Do we need a finished brief before contacting you?
No. Bring the business or product context, what's not working and anything you already know about the goal or deadline. We'll work out what needs to be designed, written, built, connected or investigated first.
What happens after we send an enquiry?
We review the request and ask for any context we still need. If the work appears to fit, we arrange a conversation and recommend either a scoped project or a smaller discovery step.
Can you work with a website or app that already exists?
Yes. We'll review the relevant experience, design system, code, infrastructure or workflow first. If we need a paid assessment before we can estimate the change responsibly, we'll tell you why.
Can we hire RTL for one part of a larger project?
Yes, when that part has a clear owner and can be separated from the rest of the project. It could be website structure and copy, a group of pages, one product flow, a design-system review, front-end implementation, a technical assessment or one business workflow.
How are scope, timing and price decided?
They depend on what exists now, the risk involved, the content and integrations, and what RTL is responsible for delivering. We'll provide an estimate and schedule once we have enough information to define the work.
Who will do the work?
The proposal names the person responsible for each part. If the project needs a specialist or partner outside RTL, we'll tell you before the work starts.
How do reviews and revisions work?
The project plan names each review point, who approves it and what kind of feedback we need. If several people are reviewing, we'll ask your team to resolve conflicting comments before the next stage starts.
Can you work with our existing team or agency?
Yes, when responsibilities and decision owners are clear. We can lead a specific part of the work or collaborate with the people already responsible for content, brand, development, marketing or operations.
What needs attention?
Send what you know so far. We'll ask for anything else we need, then tell you whether it fits and what we'd recommend first.